I love Hamada Heartbeat Motors. This is where I bought my kickass Mitsubishi Minica nearly a year ago. These guys are the definition of excellent customer service. Let's start at the beginning....
When I bought the car they gave both my supervisor and I a box of laundry soap, a tube of toothpaste, a bottle of soy sauce, and a bunch of coupons.
When it was ready (shakken finished) they delivered it to me here at the school on a flatbed truck. They didn't just drive it over, they put it on the big truck and pulled in front of the school and made this big deal out of it.
In the following three months they visited the school no less than 4 times to "check that everything was OK".
They stored my winter tires for me because my supervisor asked them to.
They sent me a Christmas present. One of those fleece blankets that folds up into a pillow. It's bright red with "Heartbeat Motors" on it!
They changed my tires from regular to winter and then back again for free, and they called to tell me when it was "time for the tire change". Again, they came to the school, picked up my car, and had it back again within 2 hours.
They gave me a birthday present! Some members of my immediate family didn't even send a card, but My Mitsubishi remembered. They delivered to the school a potted flower in a nice basket in a box. The box had a big Heartbeat Motors on the side! It was great!
They let me in on a little secret about the insurance company. When you turn 26 you move into a different pay category for insurance (about 20% cheaper). Now this sounds great doesn't it? Well the bastards at the insurance company don't tell you this! You have to be the one to call and say, "I'm 26, give me the new rate." Anyway, Mitsubishi told me all about this way back when I bought the car. So when my birthday rolled around in April I knew to call the insurance company and get the new rate.
Last week I realized it was time for an oil change. Not two days later I get this letter and coupon in the mail from Mitsubishi. It was like they were reading my mind. The coupon was for a FREE oil change and the letter was another apology letter for all the "troubles" the company has been going through. These "troubles" don't affect me at all. They have been having some problems with tires and recalls and people dieing or something like that, I don't really care, they give me presents!
So I called (when I say "I" I really mean a Japanese friend) to book an appointment for my oil change. They came the same day! Yes they came to the school to pick up my car for the free oil change. Can you imagine the guys at "Mr.Lube" coming to your place of employment to pick up your car for a free oil change!!! It was back within 2 hours even though I told them I wouldn't be needing it until the end of the day.
When he arrived to pick up the car I asked if he would also look at the tape player (it hasn't worked for a few months). Talk about pushing your luck!! Anyway, of course it was no problem. Then I told him that if it needed work I didn't want to pay anything, so they should just leave it alone. Yes, I am the cheapest Gaijin on the block! So when he returned the car there was no English teacher around to translate for me. I love conversations when you cannot understand each other! Basically, I think, he said that my tape players "engine is broken" and they will look for a used one for me and install it and then I won't have to buy a new one. And then he spent like 5 minutes telling me about the lube and oil and engine check and all that. Of course I didn't understand any of it. I just stood there and smiled. At the end I said "OK?" and he said yes, so I figure everything is OK!
Now with all this royal treatment you would probably think that I bought a nice shiny brand new car. I remember when my Mom spent 30 grand on a new Toyota van. She was given a basket of fruit in her hotel room and a survey to fill out, that's it. But that was Canada! I bought a 1993 Minica! It's a little smaller than a Mini with the power of a hairdryer. I really don't think they made any money off the sale. The car was cheap. Also, Heartbeat Motors is in Hamada, not Gotsu. About a 25 minute drive from my school!
So I love Mitsubishi.